Returns & Credits

Need to return something? Please read the conditions below, then request a credit using our online form.

What you'll need

  • Your original invoice number
  • The items and quantities you want to return
  • The reason for the return

Return conditions (please check these before requesting)

  • Returns must be requested within 90 days of your invoice date
  • Items must be unused and in their original condition and packaging
  • Custom-made and powder-coated items can't be returned
  • Clearance and discontinued items can't be returned
  • Return freight is at your cost
  • Anything outside these conditions needs management approval and may incur additional charges

How to request a credit

  1. Complete our Request a Credit form (include the invoice number, items and quantities, and your reason for return).
  2. We'll check your request against the conditions above and let you know if it's approved, usually within 1–2 working days.
  3. If approved, we'll email you a Return Authorization to include in your return package.
  4. Pack the items in their original packaging with the Return Authorization enclosed, and send them back to us.
  5. Please return within 14 working days of approval — after this the request expires and you'll need to submit a new one.

Faulty or damaged item?
Please don't use this form. Just email orders@opushardware.co.nz or call 0800 404 043 with your invoice number and a photo of the issue, and we'll sort it out for you.